Eventually, the issue was successfully resolved, the participant’s account was unlocked and the winnings were refunded. The player from Spain deposited €20 at Wazamba, earned winnings of €520 however has been unable to access their account or withdraw the winnings. The participant confirmed his winnings have been received and due to this fact we closed the complaint as resolved. The participant from Nigeria has requested a withdrawal previous to submitting this criticism. Later, in the course of the grievance process, the consumer confirmed that the issue had been resolved.
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