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He confessed to having a number of accounts but was unaware that it violated the rules. He accepted the lack of his winnings in accordance with the on line casino’s Terms and Conditions but asked for a refund of his deposits, which totalled £60. We clarified that nearly all on-line casinos forbid having more than one account and requested for pertinent communication between him and the casino. However, the player didn’t reply, resulting in the dismissal of his grievance. Many online casinos have set limits on how much money gamers may win or withdraw. Some casinos apply win or withdrawal limits that might be rather restrictive, but normally these limits are high sufficient to not have an effect on most gamers.

Eventually, the issue was successfully resolved, the participant’s account was unlocked and the winnings were refunded. The player from Spain deposited €20 at Wazamba, earned winnings of €520 however has been unable to access their account or withdraw the winnings. The participant confirmed his winnings have been received and due to this fact we closed the complaint as resolved. The participant from Nigeria has requested a withdrawal previous to submitting this criticism. Later, in the course of the grievance process, the consumer confirmed that the issue had been resolved.